Customer Care is ingrained into every part of RDS Global. We understand that every business aspires to customer care, but at RDS we weave this value and attitude into everything we do.
It doesn’t stop by simply caring about our customers, we try to anticipate needs,always ask for feedback, run continuous improvement programmes all of the time,not just annually, and we like to truly understand your needs as a business and as a person.
We use “Customer Voice” as a mechanism to test our own responses and service levels, and this is reviewed at board level monthly. We believe that our customers don’t care how much we know, until they know how much we care.
Benefits of RDS Customer Care
- Account management
- Active feedback requests
- We truly go the extra mile
- Support above the contracted agreement when it most maUers
- We like to understand your business, to build the right packages for you
- We strive to be reliable and honest. If a problem occurs, we are genuine in our desire to make it right for you