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Specifically designed to benefit the motor dealer, Service Plan provides the mechanism for long-term customer retention. Customers make monthly payments by direct debit for up to four years in return for a vehicle maintenance programme that is inflation proof.
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In addition to technical issues, RDS Support covers strategic planning, broadband outages, administration and maintenance of services, e-mail systems, co-ordination of hardware repairs and adjustment of routers and firewalls.
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Service Plan
So what are the other benefits to you?
- Improved cash flow - the monthly payment from the customer is collected and deposited in your bank account
- Improved customer satisfaction - the customer can have his vehicle maintained at a cost that he can afford
- Cost effective - Service Plan is web-based, thus negating the need to purchase any additional software
- Improved customer retention - ensures the customer uses your after sales service facilities following their vehicle purchase
The benefits to the customer are significant too
- All service prices are fixed for the duration plan thus making it inflation proof
- Ease of payment - like many of their household utility bills, they pay a fixed amount each month by Direct Debit
- Peace of mind - your customer knows that his car is being maintained properly by skilled technicians using only genuine approved parts
There are many attractive add-ons you can provide to make Service Plan a 'must-have' for your customer, such as parts discounts, free mini valet, free 7-point health-check - to name just a few.
Service Plan - it makes commercial sense